November 19, 2009
To be held at the Roanoke Higher Education Center
Download this event to your calendar.
RegisterRegistration: $35
For more information on this workshop contact:
Henry Quesada-Pineda
540/231.0978
quesada@vt.edu
Roanoke Higher Education
http://www.education.edu/
For directions please visit:
http://www.education.edu/directions-parking.html
Overview
Business Process Management (BPM) is defined as an improvement framework that relies on the concept of value chain management by Michael Porter. By implementing basic principles from methodologies such as balanced scorecard, lean thinking, six sigma, total quality management, and process automation, BPM can help your organization to increase customer satisfaction levels, align your business processes with your strategy, and increase the productivity of your internal operations.
Participants in this workshop will learn what value chains are and how to recognize them within their own company. Concepts, definitions, methodologies, and information technologies that support the BPM process will be taught in this workshop. Participants will learn how to represent their value chains in the context of business process management. Also, an overview of most important requirements of BPM information technologies will be presented so participants will know what technology is most applicable to their own needs.
